HOW CAN I CONTACT YOU?
Visit our contact us page, where you’ll find ways you can get in touch or send us an email to contact@moneyclothing.com. Be sure to include as much information as possible eg/ order number, email address, pictures of any faults, etc. This will allow us to answer any questions quickly and efficiently.
DELIVERY
Your order will usually take around 24-48 hours to be dispatched. Please be aware that during busy periods, such as Black Friday sales / festive periods, we may experience delays in fulfilment due to a large volume of orders.
As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link in the email.
Please note that tracking can also take around 24 hours to update after dispatch. This is provided by the courier, and in most cases, this is much faster, but they need to scan the parcel before it will show.
WHAT IF I NEED TO RETURN SOMETHING?
RETURNS ADDRESS
Please return your item(s) to the address below:
Returns Department
The BOI Group
Northgame, Haig Road
Parkgate Industrial Estate
Knutsford WA16 8DX
RETURNS
If you're making a return, please complete the returns form and include it in the package. If you don't have a printer, please include the delivery note that came with your order so that we can find your details, or include a handwritten note with this information on instead. We need your name, order number, exchange details if required, and address.
Returns Form
RETURN OF GOODS POLICY
We aim process your return within 5 working days of it arriving on our premises.
All returns for a refund must be organised within 30 days of placing your order.
CHRISTMAS - Orders placed from 1st November to 20th December may be returned as late as 31st January the following year.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
PLEASE NOTE: Underwear cannot be returned.
Any items returned that do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time as the above conditions are met. This does not affect your statutory rights and complies with the relevant UK laws.
RETURNS PROCEDURE
Verify that your return meets the criteria in the Return of Goods Policy above.
Return the item(s) to the address above. This address is also on your delivery note. Please complete the returns form and include it with the goods in a securely sealed package. If you do not have a returns form, please include the following details:
- Your full name, address and postcode
- Your order reference (if known)
- Contact telephone number
Once the returned goods have been received, checked and verified, your refund or exchange will be processed.
For your peace of mind, it is recommended that you purchase a tracked delivery service and ensure the package is adequately insured. We are not liable for any packages lost in the post.
FAULTY / INCORRECT GOODS
If goods delivered are faulty, a full refund or replacement will be available upon confirmation of the fault. You are not liable for any postage costs if you were supplied the wrong item, the wrong size, the wrong colour or if the item is faulty. Full postage fees apply to all other returns.
Please contact Customer Services if you have received a faulty or incorrect item within 14 days of receipt and BEFORE returning.
Please refer to your Consumer Rights if a fault occurs after 30 days.
REFUNDS
All refunds will be made only to the original card used for the purchase. We aim to process your return within 5 working days of it arriving on our premises, but please allow up to 10 days for the refund to be credited to your account. Postage paid for unwanted items is non-refundable. If, after returning items, your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.
BUNDLE RETURNS
These bundles are only provided under the condition that you keep all of the products. To receive a full refund, you must return the bundled products in their entirety.