HOW CAN I CONTACT YOU?
Visit our contact us page, where you’ll find ways you can get in touch or send us an email to contact@moneyclothing.com. Be sure to include as much information as possible eg/ order number, email address, pictures of any faults, etc. This will allow us to answer any questions quickly and efficiently.
DELIVERY
Your order will usually take around 24-48 hours to be dispatched. Please be aware that during busy periods, such as Black Friday sales / festive periods, we may experience delays in fulfilment due to a large volume of orders.
As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link in the email.
Please note that tracking can also take around 24 hours to update after dispatch. This is provided by the courier, and in most cases, this is much faster, but they need to scan the parcel before it will show.
WHAT IF I NEED TO RETURN SOMETHING?
Returning or exchanging an item is quick and easy through our Returns Portal. Enter your order number and email address, choose a refund, exchange or store credit, and follow the instructions to get your returns label. You don't need to print a returns form.
Returns must be started within 30 days of placing your order. Items must be returned unused, unworn and unwashed, with their original packaging and tags attached. Underwear cannot be returned. Christmas Returns: orders placed between 31st October and 31st December can be returned up to 31st January of the following year.
Returns and exchanges are free if you added Checkout+ to your order; otherwise a return shipping fee will apply, which you'll see in the portal before you confirm. If you've received a faulty or incorrect item, please contact Customer Services within 14 days of receipt and BEFORE returning it.
For full details, see our Returns page.