Delivery & Returns

DELIVERY

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or delays caused by our local shipping partners.

We aim to meet these delivery times, however times may differ during busy periods (e.g Christmas, Black Friday etc). 

  • Order placed on the weekend All orders placed on a Saturday and Sunday will be shipped and posted the following Monday.

  • For Next Day Delivery orders must be placed by 12pm Monday to Thursday.

  • All UK orders placed before 12pm Monday to Friday will aim to be processed the same day for a standard UK delivery.  

 SHIPPING COSTS

UK

Standard - 2-5 Working Days - £2.99

Express - 1-3 Working Days - £4.95

 Europe

EUROPE international delivery (FEDEX) 5-10 working days - £7.99

WHAT TO DO IF YOU HAVEN'T RECEIVED YOUR PARCEL?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factor can cause delays in your delivery. If you haven't received your package within our standard delivery times, please follow the steps bellow. 

  • Check if someone else at your address has accepted it.

  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.

  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

  • Contact the carrier if there's still no sign of the parcel.

If you are still having issues locating your parcel you must contact us within 14 days

   CHRISTMAS DELIVERY DATES?

To guarantee you receive your order for Christmas, we recommend you place your order in accordance to the shipping methods and delivery dates below:

Tracked 48 - Orders on or before 18th December
Tracked 24 - Orders on or before 19th December

If your order is placed after these dates then we cannot guarantee delivery. Please note that orders will not be despatched on Weekends & Bank Holidays.

Please allow a delayed response from our customer service team during busy periods (e.g Christmas, Black Friday etc).

 

 CUSTOMS DUTIES — NON-US AND NON-EU CUSTOMERS

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note that customers takes full liability for all postal charges, return shipment costs, customs charges and handling fees even if should they refuse to accept a parcel due to import duties or taxes.