Delivery & Returns

DELIVERY

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or delays caused by our local shipping partners.

We aim to meet these delivery times, however times may differ during busy periods (e.g Christmas, Black Friday etc). 

  • Order placed on the weekend All orders placed on a Saturday and Sunday will be shipped and posted the following Monday.

  • For Next Day Delivery orders must be placed by 12pm Monday to Thursday.

  • All UK orders placed before 12pm Monday to Friday will aim to be processed the same day for a standard UK delivery.  

 SHIPPING COSTS

UK

Standard - 2-5 Working Days - £2.99

Express - 1-3 Working Days - £4.95

 Europe

EUROPE international delivery (FEDEX) 5-10 working days - £7.99

WHAT TO DO IF YOU HAVEN'T RECEIVED YOUR PARCEL?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factor can cause delays in your delivery. If you haven't received your package within our standard delivery times, please follow the steps bellow. 

  • Check if someone else at your address has accepted it.

  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.

  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

  • Contact the carrier if there's still no sign of the parcel.

If you are still having issues locating your parcel you must contact us within 14 days

   CHRISTMAS DELIVERY DATES?

To guarantee you receive your order for Christmas, we recommend you place your order in accordance to the shipping methods and delivery dates below:

Tracked 48 - Orders on or before 18th December
Tracked 24 - Orders on or before 19th December

If your order is placed after these dates then we cannot guarantee delivery. Please note that orders will not be despatched on Weekends & Bank Holidays.

Please allow a delayed response from our customer service team during busy periods (e.g Christmas, Black Friday etc).

RETURNS

RETURNS ADDRESS

Please return your item(s) to the address below:

Refunds Department
Money Clothing
147 Great Ducie Street
Manchester
M3 1FB

For any other questions, please do not hesitate to contact our customer service team by email - contact@moneyclothing.com

RETURNS FORM

If you're making a return, please print and complete one of these forms and include it in the package. Doing so will speed up the whole process and prioritise your refund/exchange!

Click here to print:

Returns Form

RETURN OF GOODS POLICY

We aim to process your return within 5 working days of it arriving on our premises.

All returns for a refund or exchange must be organised within 30 days of placing your order.

CHRISTMAS - Orders placed from 1st November to 20th December can be returned up to the following 31st January.

Items to be returned must be in an 'as new' condition (unused, unworn, and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned. 

PLEASE NOTE: Underwear cannot be returned.

You will be required to organise and pay for the return of goods.

Any returned items that do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until the above conditions are met. This does not affect your statutory rights and is in compliance of the relevant UK laws.

RETURNS PROCEDURE

Verify that your return meets the criteria in the Return of Goods Policy above.
Return the item(s) to the relevant address above. This address is also on the website. Please complete the returns form and include with the goods in a securely sealed package. If you do not have a returns form, please include the following details:

  • Your full name, address and postcode
  • Your order reference (if known)
  • Contact telephone number

Once the returned goods have been received, checked and verified, your account will be credited or an exchange arranged (subject to availability of stock).

For your peace of mind, it is recommended you use a tracked delivery service and ensure the package is adequately insured. We are not liable for any packages lost in the post.

FAULTY / INCORRECT GOODS

Please contact Customer Services if you have received a faulty or incorrect item within 14 days of receipt and BEFORE returning.

If goods delivered are faulty, a full refund or replacement will be available upon confirmation of the fault. You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour, or if the item is faulty. Full postage fees apply to all other returns. 

Please refer to your Consumer Rights if a fault occurs after 30 days.

REFUNDS

All refunds will be made only to the original card used for the purchase. We aim to process your return within 5 working days of it arriving on our premises but please allow up to 10 days for the refund to credit your account. Postage paid for unwanted items is non-refundable. If returning items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.

CANCELLATION RIGHTS

You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods, please follow the returns procedure.

BUNDLE RETURNS 

These bundles are only provided under the condition that you keep all the products. To receive a full refund, you must return the bundled products in their entirety. If a like for like exchange is possible you must cover the return costs.

Please ensure that the address on the return label is sent to The Boi Group, 147 Great Ducie Street, Manchester, M3 1FB.


CUSTOMS DUTIES — NON-US AND NON-EU CUSTOMERS

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note that customers takes full liability for all postal charges, return shipment costs, customs charges and handling fees even if should they refuse to accept a parcel due to import duties or taxes.